After your tax return is prepared, a member of the Abacus team will reach out to discuss the results. Expect an encrypted email with a link for reviewing and signing your return. Once you’ve completed this step, we’ll file your return electronically. While the e-signature process is usually straightforward, you may have questions. We’ll go through five of those situations below:

Q: If I accidentally close the window after opening the link, can I re-open it or return to it later?

A: The answer is no. Once you have opened the link and answered the security questions, you must review and sign your tax return at that time. Once you’ve closed the window, the link will become invalid. If this happens, please contact an Abacus tax professional, and we will resend you the link.

Q: What happens if I answer the security questions incorrectly?

A: If you do not answer the security questions correctly, it will not allow you to proceed to the section where you can review and sign your tax return. If this happens, please contact an Abacus tax professional, and we will resend you the link.

Q: If I electronically sign my tax return now, can my spouse sign it in a few hours when they get off work?

A: We recommend you and your spouse open the link within 10 minutes of each other. Try to coordinate a time when you and your spouse can open the separate links you’ve each received at or around the same time. NOTE: This is now past due, and there is a late fee for returns received after the deadline.

Q: How long after Abacus has sent my e-signature do I have to open the link and sign for my return?

A: There is no rush to initially open the link, as it will remain valid for 7 days after it has been sent.

Q: If, after reviewing my return, I find something on the tax return that I think needs to be corrected, what should I do?

A: If this happens, contact an Abacus tax professional immediately to discuss any questions or concerns. You will also want to hold off on electronically signing until all your questions have been answered and/or corrections have been made.

If you have any questions, call us at 417-380- 5000 or email us at transportation@abacus.cpa.